Syracuse University Seal

Syracuse University – Martin J. Whitman School of Management

Masters of Business Administration, Entrepreneurship/Entrepreneurial Studies
December 2018

Fontbonne University

Fontbonne University

B.A., Management
May 2009


Southern Illinois University

B.A., Music History & Literature; Music Business
May 2004

Relevant Experience

User Experience Lead – Emerson

June 2015 – Present

  • Establish a User Experience practice within Emerson. Recruit, hire, manage, and develop user experience researchers, architects, interaction designers, and interface designers.
  • Product design of both hardware and software for Sensi, a top-rated rated Wi-Fi Thermostat on and winner of the 2016 J.D. Power Smart Thermostat Satisfaction Report. Work included collaborative design studio sessions, holistic experience and service design, and software design for web, iOS, & Android platforms.
  • Lead efforts to drive accessibility compliance across all of Emerson’s Residential Solutions digital products, as well as for the redesign of, in compliance with WCAG 2.0 AA guidelines.
  • Lead experience design efforts and partner with like teams at Amazon and Apple for product portfolio integration into Amazon Alexa and Apple HomeKit connected home platforms.
  • Perform user research and experience design for Thermostat Wizard, an online, mobile-responsive website to assist homeowners with installation and scheduling of thermostats purchased from, Lowe’s, Home Depot, and Ace Hardware.

Design Lead – Monsanto

October 2013 – June 2015

  • Establish an Interface Design practice for Monsanto’s Research & Development I.T. division with a focus on reducing the cycle time between ideation to commercialization.
  • Manage a team of user interface designers and front-end developers for iOS and web applications.
  • Creation and customer validation of Velocity, a user interface design system and pattern library for web and mobile applications, which led to reduced development time and consistency across channels.
  • Created extensive journey maps for various customer profiles which led to a stronger understanding of customer needs and identified several latent needs for digital product improvements.
  • Designed and assisted in the development of a big data marketplace. The effort included contextual inquiry, requirements gathering, wireframing, prototyping and creating production assets.

Sr. UX Designer – Asynchrony/World Wide Technology

December 2011 – January 2013

  • Integrate with agile scrum teams for experience design of several web and mobile applications for Fortune 500 clients like Sotheby’s International Realty, Kaiser Permanente Healthcare, and Bridgewater and Associates.
  • Supported internal, enterprise-grade mobile application suite with complete experience design treatment, including requirements gathering, ethnographic research, persona development, wireframes, prototypes, usability evaluations and production design assets.
  • Experience and service design of an app store submission portal for the United States Army and United States Department of Defense (U.S. Army Marketplace).

User-Centered Designer – Sigma-Aldrich

June 2008 – December 2011

  • Complete redesign of Work included ethnographic research, journey mapping, persona development, wireframes, usability evaluations, and production design asset delivery.
  • Continuous improvement through the agile design of chemical synthesis and life science eCommerce content and related online marketing vehicles with an average transactional volume of $2.1M USD/day.
  • Agile experience design and customer validation for an user-centered custom product configurator application with top-line revenue impacts of $5.2M USD/year.

View full work history on LinkedIn


St. Louis Design Week

Saint Louis Design Week – October 3, 2016

Ten Crack Commandments of Enterprise UX is a humorous look at what would happen if Christopher Wallace, a/k/a Biggie Smalls, took an alternate career path as a user experience professional at a large company.

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Tech on Tap

Tech on Tap – June 14, 2017

Designing IoT details the trials and tribulations of designing connected products in a highly-competitive industry. The talk covers the UCD process, as well as the types of reserach conducted, to bring the Sensi Touch thermostat to market.

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STLX Conference – September 25, 2017

Designing Connected Products Customers Love is the natural evolution of Designing IoT, with a deeper, more focused look at how our our design process played nice with our company’s new product development process in the launch of two new connected thermostats.

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